180-Day Satisfaction Guarantee
Happy bunnies. Happy humans. That's our promise. 🐰💛
As fellow bunny parents, we know how much love, thought, and care goes into choosing the right products for our little fluffballs. We want the very best for them, and we know you do too!
At HoppScotch.bun, we believe you should feel just as good about your purchase as your bunny does. That's why we offer a 180-Day Satisfaction Guarantee.
If something isn't working out for you or your bunny, we're here to help. Eligible purchases qualify for a replacement or your money back, subject to the terms below.
How Our Guarantee Works
-
Register Your Product
Once you've received your bunny's new essentials, don't forget to register your purchase!
To activate your 180-day satisfaction guarantee, simply complete our Product Registration form within 30 days of your purchase date. You'll need your order number and email address.
-
Enjoy 180 Days of Peace of Mind
Your satisfaction guarantee covers 180 days from your original purchase date.
Just remember, the 180 days begin when you place your order, not when your package arrives or when you register your product.
-
Not Quite What You and Your Bunny Hoped For?
We get it! Every bunny is different, and sometimes a product just isn't the right fit.
If you're not satisfied with your purchase, reach out to us at info@hoppscotchbun.com with your order details. Our team will help you through the next steps. And yes, even if your bunny has already tried the product, used items can still qualify under our satisfaction guarantee!
-
Returns, Replacements & Refunds
If your purchase qualifies for a claim, here's what you need to know:
➜ The product must be returned, even if it's been used.
➜ Return shipping costs are the customer's responsibility.
➜ If a refund is approved, you'll receive the full original product price back.
Our team will review your request and help you with the return or replacement process.
Which Purchases Are Eligible?
Our 180-Day Satisfaction Guarantee applies to qualifying products purchased through:
Recurring subscription purchases are excluded. If you're not sure whether your bunny's new essentials qualify, no worries! Send us an email at info@hoppscotchbun.com, and we'll be hoppy to help clarify.
FAQ
When does my 180-day guarantee start?
Your guarantee begins on the day you place your order, provided you register your eligible purchase within 30 days.
I bought my product on Amazon. Can I still register it?
Absolutely! Eligible Amazon purchases qualify too. Just have your Amazon order details handy when registering.
My bunny has already used the product. Can I still request a return?
Yes! We understand that you sometimes need to let your bunny try something before knowing whether it's the right fit. Used products can still qualify under our satisfaction guarantee.
Do I need to return the product to get a refund?
Yes. Returns are required for qualifying claims, including used products. You'll be responsible for the return shipping costs.
Will I get my money back?
If your refund is approved, we'll refund the full original product price. Return shipping costs are your responsibility.
Do I have to sign up for your newsletter to register my product?
Not at all! Your product registration and our newsletter are completely separate.
We'd love to have you in our Hopper Shopper Club, where we share bunny-care tips, product updates, and special offers. But joining is entirely up to you, and it won't affect your ability to register your product.
What if my product came with an older guarantee or warranty insert?
Some of our earlier product inserts included different guarantee information. If yours does, please email info@hoppscotchbun.com with your order details and a copy or photo of the insert, if available. Our team will review the terms associated with your purchase.
Ready to Register Your Product?
Have your order number and email address ready, then head over to our Product Registration page.
Need a Helping Paw?
Whether you have a question about your purchase, need help registering, or want to discuss a return, we're always hoppy to hear from fellow bunny parents!
Email our team at info@hoppscotchbun.com, and we'll be happy to help.
