Return Policy

 

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please review our return policy below:

 

Eligibility for Returns

• Products can be returned within 30 days of delivery, in line with Amazon’s return policy.

• Items must be in their original condition, unused, and in the original packaging.

• Proof of purchase (order confirmation or receipt) is required for all returns.

 

How to Initiate a Return

1. Contact us at info@hoppscotchbun.com or through Amazon’s return portal.

2. Provide your order details and reason for the return.

3. We will review your request and send you a return authorization if eligible.

 

Shipping Fees for Returns

• If the return is due to our error (e.g., incorrect or defective item), we will cover the return shipping cost.

• For other reasons, customers are responsible for return shipping fees.

• We recommend using a trackable shipping service to ensure your item is received.

 

Refund Process

• Once we receive and inspect the returned item, we will notify you of the refund status.

• Approved refunds will be processed to your original payment method within 7–10 business days.

 

Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

 

Amazon Orders

If you purchased through Amazon, please initiate the return process directly via your Amazon account for seamless service.

 

For questions or assistance, please contact our customer support at info@hoppscotchbun.com. We value your trust and strive to provide an exceptional shopping experience!